Self-Awareness

Looking at Culture

It is important for each of us to step back and look at our organizational culture. What does it look like for a customer? Is it friendly and welcoming? Have you considered asking a visitor?

Add to Collection

Determining Success

“Your growth determines who you are.  Who you are will determine who you attract.  Who you attract determines the success of your organization.” – John Maxwell

What do you value? What does your organization value? How will those values lead to success?

Add to Collection

Model the Culture You Want

“You create the culture in your environment.” – Dr. Natalie Harder.

If you want a positive culture in your organization, as the leader realize you set the tone for the culture of your organization. Hold up the mirror and reflect on how you can model the culture you want for your organization. Culture change happens one interaction at a time and causes a ripple through an organization from person to person.

Add to Collection

Form a Pack of Leaders

Surround yourself with other individuals who lead their own work, and exchange ideas and best practices with one another. You can connect in person or create a private group or community on social media. If you interact through a group or community online, your conversations, documents, tips, and best practices will all be saved in the group so anyone invited can refer back to it later.

Add to Collection

Empathetic Listening & Negotiating

Try your hand at empathetic listening and negotiating to strengthen team communication and relationships. During your next meeting, listen to other team members and strategies they are using or plan to use in the next 30 days. Before the meeting is over, communicate at least one way you will support that strategy.

Add to Collection

Outside Perspective

Not sure what to change or if change is needed? Invite a critical friend to observe your meeting and offer feedback. An outside perspective can provide valuable insight.

Add to Collection

Be Interested

Instead of focusing on the next thing you will say after the speaker is finished talking, focus on the messages being sent. Where do you need more clarification? What do you want to know more about? Develop probing and clarifying questions for the speaker to encourage them to continue communicating and facilitate deeper understanding.

Add to Collection

Check in with Stakeholders

Schedule time each quarter to connect with a few external stakeholders. Ask for feedback and perceptions about the organization’s progress. Directly ask if there are any trends to which you should be paying close attention.

Add to Collection

Ground Yourself

When you are feeling overwhelmed with emotions, practice a “grounding” technique. One option you can use while sitting or standing is to place all of your awareness on the bottom of your feet. You can also do this by wiggling your toes inside your shoe, or visualizing yourself making an outline of each foot, while paying attention to any sensations. Grounding will help you get out of your head and instead focus on your body rather than your emotions.

Add to Collection

The Power of Silence

Silent feedback may seem like an oxymoron, but it can be a powerful tool for collective brainstorming and reflection. In a meeting, ask each participant to write his/her response to a given question or prompt. Then, ask them to pass their papers to right, read what their colleague wrote, and provide comments or a reaction. Continue rotating the papers until each paper gets back to its owner. Ask the owner to review all comments and provide a one-sentence summary about the contents of the entire page.

Add to Collection

Develop Awareness

Track your actions for one week to develop an awareness of how you stack up in the area of modeling standards and expectations.

Add to Collection

Remember Why You Asked

Before you open your next results report, pause and remember why you asked for data in the first place. Whether it’s feedback or an audit, the larger goal is likely improvement. Keep this perspective as you open the file.

Add to Collection

Revisit Your Plan

Your career development map should be a living document. Revisit it every 90 days, or every 6 months to make changes and be sure it’s up to date. Don’t forget to keep track of your development progress.

Add to Collection

You Get To

Stop yourself from thinking you “have” to do something, and start thinking about things like you “get” to do them. This shift in perspective supports a positive and grateful mindset.

For Example: I have to take the kids to school daily. Becomes: I get to spend extra time with my children each morning driving them to school safely in my vehicle. 

Add to Collection

Reach Out & Learn

Have someone you would love to learn from? Approach them! Be ready to make the commitment to bettering yourself and your career today.

Add to Collection

Become an Active Mentor

Reflect on your current connections and pinpoint someone you think would love to establish a mentor/mentee relationship with you and set up a meeting to talk about the possibility.

Add to Collection

Gather Feedback to Grow

To facilitate a system of development consider implementing 360 Feedback opportunities on a regular basis at your organization. Based on the feedback received, people adjust their behavior, develop skills, and can learn to focus on other areas to be more effective.

Add to Collection

Practice Your Messages

Before approaching an Impact Conversation practice what you want to say with a trusted leader or colleague. Monitor your tone of voice and body language and avoid setting a negative tone by using ‘Yes, and’ instead of ‘Yes, but.’

Add to Collection

There is Always Time for a Smile

Next time you’re rushing to that next meeting, look up and give the people you’re zooming past a smile or a quick hello. The difference it could make to their day, and your own, is bigger than you might anticipate.

Add to Collection

Give Trust to Get Trust

How do we get people to trust? We start with trusting first. Share a vulnerable experience with a colleague today that will begin building your relationship.

Add to Collection

Change Can Be Uncomfortable

The initial reaction is to slow down and back off because leaders tend to be uncomfortable with discomfort. This is the most important time to keep the throttle down.

Add to Collection

What We Permit We Promote

When you see or hear someone that is not adhering to the standards, speak up. At the same time compliment those that are living the values and mission of the organization and encourage others to recognize values-driven behavior as well. As a leader, you are not only obligated to live your mission, vision and values, you are responsible for ensuring others do as well.

Add to Collection

Put Your Network Before Yourself

Look for opportunities to provide value and support to others. Offering feedback or advice, acting as a trusted mentor, or providing a quality referral for an open job position all have a positive effect on your reputation.

Add to Collection

Non-Dominant Hand Practice

Time yourself writing your name with your non-dominant hand. Then, time yourself writing your name with your dominant hand. Relate that to the time wasted when we, or our team members, are asked to work outside of our strengths. Think about how you or your team members can spend more time working within their strengths.

Add to Collection

Focus on Behaviors

When providing feedback to colleagues and employees, focus on behaviors. As you and your conversation partner discuss an observed event or action, describe specifically what the individual did and the impact that it had. Use action verbs and narrate the sequence as you observed it; then describe what happened as a result. Often, we remember what we “think” we did, or intended to do, but we’re not self-aware enough to know what we actually did.

Add to Collection

Grow Daily

“Make a commitment to intentionally grow. Identify the areas in which you want to grow. There should be at least two and no more than five. Invest one hour a day in those two areas. Preparation. Practice. Reflection. You do it every day.”

– John C. Maxwell

Add to Collection

Reflect on Your Own Behavior

Take a moment to reflect on how well you are upholding your organization’s values… usually they match your own. Is there room for improvement? Take note of what could be improved in your own behavior.

Add to Collection

Track Your Actions

At the end of each day track your actions on a four-column table. In the first column, list your meetings, calls and tasks. In the 2nd column list the actions you took that align to your organizational standards. In the third column list what you could have done better in adhering to your mission and values. In column four, note opportunities to hold others accountable.

Add to Collection

Lead by Example

Be aware of your actions as a leader but also be aware of the actions of the leadership team. All eyes in the organization are looking to you to commit to excellence and lead by example.

Add to Collection

Values Start from the Top

Team members look to the leader to set the expectation. Leaders must lead by example and align their actions to the values of the organization. To become a credible leader, you must genuinely and consistently stand up for your beliefs and principles.

Add to Collection

EQ is a Must-Have for Leader Success

“Emotional intelligence, not knowledge, education or experience, is the key driver in leader success. To excel in personal competence, one must exercise high levels of self-awareness and self-management. To achieve at high levels in the area of social competence, one must be skilled in social awareness and relationships management. Gaps in any of these 4 EQ skill areas could contribute to individual performance gaps that will negatively impact employee engagement and organizational results.”

Source: Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves

Add to Collection

Find Opportunities to Grow

Self-awareness is the ability to recognize and understand your moods, emotions, drive, and your effect on others. To improve your self-awareness, observe how you react to mistakes. Do you apologize when appropriate or do you become defensive and blame others? Ask a critical friend to be brutally honest when it comes to your growth in self-awareness. Adopt the mindset that coaching is caring. Challenge changes us for the better, look for opportunities in your daily routine to stretch yourself and grow in areas where you are not an expert.

Add to Collection

Build Strong Relationships

When you consistently treat people with respect, transparency, fairness, and gratitude, you’re building a strong emotional bank account with them. Our own happiness and success are largely dependent on the relationships we build with others. Having a good friend in the workplace increases satisfaction at work according to Gallup. Take one action today to build a stronger relationship with your coworkers.

Add to Collection

Break the We/They Habit

We/They is easy to do and often undetected. Bringing the practice to light and learning how to spot statements that paint others in a negative light is the first step to eliminating We/They from your organization. Model the expectation of eradication by admitting when you We/They throughout the week. The team will respect this open reflection and be more willing to hold themselves accountable.

Add to Collection

If It Isn’t Broke, Don’t Fix It

Sometimes when new leaders are getting started in their role, they feel pressure to make changes, get quick results, and prove their worth. The most successful new leaders, however, know to focus instead on building trust and relationships with the individuals they work with and lead. As a new leader emphasize:

  • Learning the organization’s pace and norms
  • Focusing on identifying short term priorities, and making note of focus areas for the next year and the following year
  • Empathy and Compassion. Change often makes people uncomfortable, avoid making sudden changes especially during your first 100 days
Add to Collection

Remove Service Barriers

The number one complaint customers cite is the difficulty of resolving their problems. Analyze your customer service process. Are there obstacles your customers must face to resolve their issue? How can you make it easier for customers to have their complaints resolved?

Add to Collection

Track Your Achievements

As you develop and progress throughout your career, it can be useful to track your accomplishments or your career achievements. This is not the same thing as your LinkedIn profile, CV or resume, although tracking your career achievements can influence those materials. Keep your mentors and advocates informed of your development and accomplishments. This can be done digitally through a saved document that is updated, a blog, or a personal website.

Add to Collection

Know Your Impact

What is your impact? What do you want to be known for? What are you passionate about? What are your special skills or talents? What do you want your legacy to be? Are you taking steps to pursue what is most important to you?

Add to Collection

Take a Break

786 million vacation days went unused for Americans in 2018. Research reveals 55% of American’s didn’t use all of their allotted PTO. Use time off to recharge, enjoy new experiences, and connect with friends and family. While many high performers may struggle internally with taking a break from work, a vacation is proven to increase productivity, energy, and optimism.

Add to Collection

Do You Really Need to be Doing That?

It’s common for high performers to continue to volunteer for additional responsibilities, to the point where they may become burned out. To prevent this, it’s vital to pause and think, “Do I really need to be doing this? Is there someone else on my team that would like this opportunity? or Is there a way to automate this task?” Consider whether you are delegating responsibilities as you continue to take on new ones.

Add to Collection

Reduce Stress by Improving Processes

As new technology becomes rapidly introduced, it’s a good idea to revisit processes you use to execute your daily work. Analyze which tasks take you the most time, or cause you the most stress, and look for ways to improve the process for greater efficiency.

Add to Collection

Avoid Thinking ‘Should’

Don’t focus on how things “should” be. This is a trap that can create unrealistic expectations and undermine happiness. Let go of the control over how an experience should go and enjoy the moment.

Add to Collection

Focus on Being Grateful

If you’re feeling grateful it should be hard to also feel sorry for yourself. One way gratitude can change your perspective quickly is by asking yourself, “Does someone on the planet have it worse than me right now?” It’s likely the answer is “yes.” To instantly change your perspective try:

  • Writing a Thank-You note to a friend or colleague.
  • Going out of your way to do something nice or useful for someone else.
Add to Collection

You Get To

Stop yourself from thinking you “have” to do something, and start thinking about things like you “get” to do them. This shift in perspective supports a positive and grateful mindset.

For Example: I have to take the kids to school daily. Becomes: I get to spend extra time with my children each morning driving them to school safely in my vehicle. 

Add to Collection

Take Pride in Your Work

Execute your responsibilities to the best of your ability. Your work is a reflection of your personal accountability. Identify ways to go above and beyond in your work to exceed the expectations of your leader and team, and positively affect the organization’s results.

Add to Collection

Role Model Ownership

Leaders lead by always owning the organization in good times and in challenging times. State the mission/vision of the organization early and often to employees and invite discussion about what it means to bring the organization’s mission and vision to life daily. Model owner behavior daily and particularly in times of challenge. Maintain emotional control and maintain the focus on reaching goals and achieving the mission.

Add to Collection

Stretch Yourself

Identify a new challenge you would like to take on or a new skill you are passionate about developing. Are you an aspiring leader who would like to gain more experience? What area could you develop that will get you closer to your career goals? Create a plan for the next 90 days to challenge yourself.

Add to Collection

What Have You Accomplished?

Create a list of your accomplishments since you’ve begun your career. What awards or recognition have you received? What impactful results have you reached? Use numbers and analytics to show impact when applicable.

Add to Collection

Where Are You Going?

If your organization isn’t providing a formal career map or development plan for you, take ownership and create your own. What do you want to get out of your career? In what areas would you like to advance your skills?

Add to Collection

Identify Your Impact

Remind yourself daily why you do the work you do. What is the end benefit of your efforts? You may not even come in contact with the people you impact, but your work does make a difference in their lives. Focus on finding meaning in your work.

Add to Collection

Build on Your Strengths

What are your greatest work successes? What are your talents and strengths? Think of one way to increase the use of your talents and strengths, that have lead to past successes, in your work now and implement it.

Add to Collection

Use Gratitude to Overcome Obstacles

When you are facing an obstacle it can be helpful to question yourself with a focus on gratitude:

  • What is one thing that is positive or good about this situation?
  • What is the hidden opportunity, or what can I learn from this situation?
  • Does someone have it worse than me right now?
Add to Collection

Daily Gratitude

Take 30 seconds out of each day to record one thing you are grateful for. You can use a gratitude journal, a word document, or even a voice or video recorder on your phone.

Add to Collection

Allow Time to Process Survey Results

After your initial review of survey data, allow yourself time to process the results. Take a break from the data and return to it later. Recognize your emotional reactions and shift your negative responses to positive, productive responses. This will prepare you to calmly communicate the data to your team and welcome their input.

Add to Collection

Listen for Understanding

Avoid the temptation of listening to others only to prepare yourself for a response. The act of listening helps us better understand those around us. Pause for 5 seconds to make sure the person is done talking before you begin your response. Consider responding with a probing question or a clarifying statement to be sure you’re understanding the message correctly.

Add to Collection

Accurately Distinguish Your Emotions

One way to increase emotional intelligence is to get really specific about what emotion you’re experiencing. Instead of using ‘happy’ consider if you’re really ‘ecstatic’ or ‘blissful’ or ‘cheerful’. Are you ‘angry’ or are you ‘irritated’ or maybe ‘resentful’? The more accurately you categorize your emotions the better you will become at regulating them.

Add to Collection

Talk Yourself Up

We can be our own biggest critic if we let ourselves. An internal monologue of negative thoughts can be detrimental to self-esteem. Even if we don’t realize it, we are in control of our thoughts. Today, focus on letting negative thoughts pass and replacing those messages with a positive statement instead.

Add to Collection

Keep Track of Your Emotions

As you reflect on your day, note any moments that make you ‘tick,’ or that generate an emotional response from you. Whether or not you managed your reaction, consider keeping a journal to track all of these moments. By tracking these situations, you will notice patterns in behaviors that caused you to react emotionally, and recognize what helps you remain in control of your emotions.

Add to Collection

Be Aware of Nonverbal Communication

During conversations with your team members, pay close attention to their nonverbal communication. If a person’s body language and their verbal responses don’t match, this could be a sign to clarify what the person is trying to say.

Add to Collection

What is Their Preference?

Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1 email a month? Learn your customers’ preferences and use the information to ensure they’re engaged the way they prefer.

Add to Collection

Plan for the Future

Reflect on where you see the organization going in the next five years. Is that where you want it to go? What actions can you take to align the organization with your five year vision?

Add to Collection

Communicate Neutrally

When speaking about challenges, stop and think, “How can I phrase this in a way that doesn’t put others down – even subtly?”

Add to Collection

Ask Your Boss

“What is the one area in which you would most like me to place an extra focus?” and proceed to exceed their expectations.

Add to Collection

The Silent Communication

The most important part of communication is hearing what isn’t being said. During conversations, pay close attention to what body language is saying.

Add to Collection

Admit Your Mistakes

When you realize you’ve made a mistake, make amends humbly and immediately. The more time you let pass, the worse the situation can become.

Add to Collection

Go Where You’re Happiest

Today spend more time with people who bring out the best in you, not the stress in you.

Add to Collection

Keep Your Cool

Avoid adding to your pain and suffering by being overly sensitive. Don’t over-react to minor things or take things too personally.

Add to Collection

Feedback to Inspire

While giving critical feedback, remind the recipient that you believe in them and their abilities, the goal you are collectively trying to achieve, and the new information they need to drive to excellence.

Add to Collection

Question for Better Answers

Instead of asking, “Do you have any questions?,” ask, “What can I explain better?” You can probe further by asking, “Can you be more specific?,” “What makes you say that?,” “Can you give me an example?,” and “Why do you think that’s working?”

Add to Collection

Role-Model Pride

List what makes you feel valued. What gives you a sense of pride? Do more of those things.

Add to Collection

Improve Yourself First

Identify one thing you will learn this week, and set aside the time needed in your schedule. Improve yourself before you attempt to improve those you lead.

Add to Collection

Concentrate on Your Strengths

Make a list of your strengths and weaknesses. Focus on your strengths and let leaders, mentors and others help you with your weaknesses.

Add to Collection

Tough Talks

When you are faced with a tough conversation, first consider your goals. The first is to solve the problem. The second is to do so without damaging the relationship.

Add to Collection

Thrive in the Face of Adversity

Pause for 2 to 5 seconds to think today before you respond. Your response is always a choice, even in the most difficult situations, and sets an example for others to follow.

Add to Collection

Develop Yourself to Develop Others

Choose a skill you need to develop further as a leader and set aside 30 minutes each day to practice. We can only take someone as far as we’ve taken ourselves.

Add to Collection

Priorities Align to Values

Analyze your actions for today and determine if they are in line with the mission and values of your organization. Identify what actions will lead to the most results and spend your time accordingly.

Add to Collection

Get Your Game Face On

A leader must consistently display their game face. Regardless of the situation, no negative emotion or expression can show. Leaders communicate with body language. If your stomach is churning, your expression stays calm.

Add to Collection

Start Small

Start moving barriers today by writing down your top three obstacles. “Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it.” – Michael Jordan

Add to Collection

Leading Change

Do one thing today outside of your comfort zone. “Progress is impossible without change, and those who cannot change their minds cannot change anything.” George Bernard Shaw

Add to Collection

Authenticity Creates Followers

Make pausing a practice in your communication. By taking time to consider what we are communicating, we become more authentic and those we lead are more likely to trust us.

Add to Collection

Craft your character

You cannot pick your talents or IQ, but you can choose your character. You can’t separate a leader’s character from his or her actions. As you live your life and make daily choices, you are continuing to create your character.

Add to Collection

Lower Your Talking Time

Value your listening and reading time at roughly 10 times your talking time on the road to continuous learning and self-improvement. Estimate how much time you spend talking each day and set a goal to lower that number.

Add to Collection

Back Pocket Ownership

We/They is the act of passing blame to others. Increase ownership behavior and eliminate we/they by visualizing your supervisor in your back pocket.

Add to Collection

Prioritize for Joy

Identify what priorities will allow you to lead a happy life and let those things guide you.

Add to Collection

Log in with your credentials

or    

Forgot your details?

Create Account

User Profile Fields