Let Service Standards Lead the Way
In this video, Dan explains how his human resources and leadership teams use their standards of service in their hiring and evaluations. When we use the standards of service excellence to evaluate potential candidates, we are more likely to hire a person aligned with our culture and committed to our values.
Ever hear about "initiative overload"?
When we fail to monitor the many initiatives and actions, we risk spending time and energy on things that no longer matter and are no longer aligned to our organization’s goals. It is important for every organization and team to set aside time to determine Where’s the Noise?
Less is More
After leaders spend time developing strategic plans for the organization, they connect with their teams about what actions matter the most. Using a narrow focus, leaders align the organization's larger goals to individual quarterly goals, and conduct regular progress monitoring to maximize results.
Once is not enough.
A single communication of standards is not enough. Systematically keeping standards of service excellence at the forefront reinforces understanding and helps employees see how they impact the daily work. This email message is an example of an organization’s process for highlighting one standard each month and clearly connecting the behavior to the workplace.
How do you know it's time to let go?
As leaders we care about the individuals who make up our teams. However our reluctance to address low performers can actually be doing more harm than good for our teams. For an organization to become great, leaders need to dig deep, find the problems, who the problem people are, and address poor performance and/or behavior.
Do Your Processes Carry Extra Baggage?
It's a common practice in organizations to keep doing things 'the way we've always done them.' However, we know it's best to review the organization's processes to look for opportunities for improvement or to adapt to new technologies for greater efficiency. It's simple to keep processes simple. Just follow this guide for process improvement.
What You Allow Will Continue
Addressing behaviors and actions that are not aligned to the organizations' values and policies is crucial to improve organizational performance. Before high performers and other employees become distracted its important to initiate a conversation to correct the non-compliant behaviors with a focus on improvement.