Service Excellence Self-Assessment
Building excellent customer service habits can be a challenge for teams and organizations. Those who succeed in establishing service practices that exceed expectations gain loyal customers who will recommend the organization to others. A reputation of service excellence is only achieved when all team members commit to providing the best experiences to all customers all of the time.
Begin by assessing your team’s current implementation of service excellence practices. Respond to the statements below and indicate the consistency with which your team implements each practice. Leaders are encouraged to complete the chart individually and discuss results at a team meeting.