Do you know how well you're doing?
In this video, Dr. Janet Pilcher describes the short cycle improvement process that supports achievement of annual goals. She explains what to do and ask when results are trending at and above goal, as well as how to dig deeper when progress is trending below goal.
Are We Surveying Too Much?
Superintendent Greg Gibson has a great question for Dr. Janet Pilcher during this video, "Do we run the risk of survey burnout with doing so many surveys?" Watch as they explore what causes survey burnout, and what you can do as the leader to prevent it.
Listen to the silent majority
Even the most mature leader can let survey results get to them. In this coaching clip, KK Owen explains how top box allows us to focus on what our most loyal respondents tell us we're doing well. She also tells us how these data drive productive conversations about improvement.
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Expectations + Accountability = Shared Vision
Leading an executive team is no easy task. Leading an executive team that's comprised of new executives can be even more challenging. How can leaders of executive teams bring individuals together to execute on a shared vision while also maintaining a focus on developing each individual?
Let Service Standards Lead the Way
In this video, Dan explains how his human resources and leadership teams use their standards of service in their hiring and evaluations. When we use the standards of service excellence to evaluate potential candidates, we are more likely to hire a person aligned with our culture and committed to our values.