Do you know how well you're doing?
In this video, Dr. Janet Pilcher describes the short cycle improvement process that supports achievement of annual goals. She explains what to do and ask when results are trending at and above goal, as well as how to dig deeper when progress is trending below goal.
The Elephant in the Room: Getting Comfortable with Feedback
Every leader has to own results and commit to improvement. This executive leader explains how being authentic, openly sharing results, and choosing one or two important actions to focus on leads to improvement at all levels.
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Expectations + Accountability = Shared Vision
Leading an executive team is no easy task. Leading an executive team that's comprised of new executives can be even more challenging. How can leaders of executive teams bring individuals together to execute on a shared vision while also maintaining a focus on developing each individual?
Let Service Standards Lead the Way
In this video, Dan explains how his human resources and leadership teams use their standards of service in their hiring and evaluations. When we use the standards of service excellence to evaluate potential candidates, we are more likely to hire a person aligned with our culture and committed to our values.