Communicate Decisions by Connecting the Mind and the Heart

Create the trust necessary to manage change.
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Leading Change with Empathy

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Nothing stays the same. In fact, if we keep doing things the same way we’ve always done them, it’s likely our performance will decline. Change is the only constant in our organizations and in life, and for most, change is uncomfortable. For organizations to stay relevant and innovative, teams must work through fears quickly. To do so, leaders must make decisions and communicate these decisions by connecting the mind and the heart. On today’s show, Janet discusses 3 leadership characteristics necessary for managing continuously changing organizations.

This episode addresses questions, such as:

  • What does it mean to be an authentic leader?

  • Why does connecting the mind and the heart motivate teams?

  • How do we move conversations back to the point?

The Best Leaders Listen Carefully

“Being an empathetic leader doesn’t mean we get caught up in the emotions of our staff or try to ‘fix’ them and take on their burdens. That’s never a good idea. People have to take responsibility for themselves. What it does mean, is that we truly listen to employees and understand where they are coming from.”

– Janet Pilcher

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