Receiving feedback is an emotional experience. It’s often difficult to take in. Whether the feedback is positive or negative, we humans are quick to respond emotionally, sometimes overreacting, even to the point of denying the accuracy of our data. Feedback is also a powerful gift. It helps organizations understand what they are doing well, and areas in which they’re falling short. In this podcast episode, Dr. Pilcher coaches us to work through useful feedback and to honor the information that is helpful, without losing our cool.
This episode addresses questions, such as:
How can we use feedback to help us improve?
What types of feedback should you pay attention to and what can you ignore?
How can you gain additional input after feedback was previously provided?
Find the Constructive Feedback
“Realize there are some, and usually few people, who provide negative feedback, never intending to be satisfied. To work through my emotions, I have to realize I can’t do anything about changing the behavior of some people. Yet, I can focus on the 90% of the people who are in the sessions for the right reasons.”