Bring Problems Forward
What can leaders do to create safe environments for teams to bring problems forward, while avoiding being bombarded by complaints? In this podcast episode, Dr. Pilcher encourages team members use key words, take ownership, and bring complex problems to their leaders for guidance.
Commit to Cycles for Continuous Improvement
To continuously improve, organizations and teams need to implement cycles of examining data and planning for future actions. In this video, Jerim Desjarlais, Elementary School Principal discusses how his school has created a transparent system using data to ensure students are getting the support they need.
Engage Teams While Improving Processes
One of a leader’s greatest responsibilities is to ensure teams are engaged and productive. People are motivated to increase productivity when leaders take time to get to know them personally, make them feel comfortable, and help remove barriers in the workplace.
Do Your Processes Carry Extra Baggage?
It's a common practice in organizations to keep doing things 'the way we've always done them.' However, we know it's best to review the organization's processes to look for opportunities for improvement or to adapt to new technologies for greater efficiency. It's simple to keep processes simple. Just follow this guide for process improvement.
How do I know what matters?
As leaders, we are in a unique position to direct what is important in the organization and therefore what to measure. We want to work in organizations with clear goals and the strategies for success are equally clear. The performance level of an organization can be verified by reviewing the key metrics.
You say "barrier." I say "opportunity."
Plus/Delta is a formative assessment process that asks team members what worked well and what could be adjusted for improvement. This exercise is designed to provide teams with an opportunity to brainstorm strategies for improving a situation, process, or event.
What do I focus on?
Data helps us know where to focus our efforts. In this video, an executive leader explains how her team used data to make the best use of time and talent. She describes the importance of starting with data, engaging multiple voices, and using the feedback to make decisions.
How do I know which actions to prioritize?
Asking for feedback provides a model of leading with humility and striking a learner stance. The quantity and content of feedback can be overwhelming. It's important to use feedback to prioritize effective actions and build a trusting relationship and strong culture.
Focus on moving to the highest level
While survey item means and overall means are calculated and provide important information to monitor growth, top box shows the percentage of respondents who select the highest response category. Interpretation of these results from a survey offers the opportunity to focus on creating a best place to work and serve environment.