Building a Culture of Service

Gayle Juneau-Butler

5′ – 10′ Rule Reflection Activity

Need a moment?

We are all busy people. Sometimes we forget to say hello to our colleagues or even just to look up and give them a smile on our walk out the door. These moments might seem trivial, but they are missed opportunities to elevate your entire company culture. Take a moment to reflect on the moments that could have served your values well.

The 5′ – 10′ Rule

One small step for employees...

How we choose to display our company values is a reflection of it's culture. This small, but powerful tactic can change your daily interactions and redefine your organization's culture for the better.

Emotional Bank Account

Do you know your balance?

Your employees need to feel valued, liked and cared for to perform their best work. Building a genuine relationship with our employees and coworkers is the best way to establish an emotional bank account full of value with each other.

The Power of Thank You Notes

Write it. Don't Type it.

Do thank you notes really increase employee loyalty and satisfaction? In this article excerpt, Studer Group coach Lucy Crouch shares her perspective on why they work, what gets in the way of sending them, and why they matter so much to employees.

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Actions of Excellence

How do I know if my employees are connected to the standards of service excellence?

Asking team members to describe what newly defined standards mean to them is one way to make them come alive in the organization. In this video, a variety of stakeholders were asked to share their thoughts on the Actions of Excellence in Warren County Public Schools.

Use Standards of Service Excellence

How can I guarantee five-star service?

People want to work in organizations known for excellent service. We have all experienced the person who is clearly not smiling on the other end of the phone, not happy to see us walk in the door, or not willing to help us get to the right office. When organizations establish and hold each other accountable to standards of service excellence, a culture of high performance is fostered.

Reflect on Service

Gather data from your customers and front-end employees about their service experience with your organization. Listen to the feedback and analyze it to identify themes. Then discuss this information with your teams and brainstorm ideas to improve the experience. Choose 1-3 actions for improvement and decide which team members will own them.

Where to start

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