Interpret Top Box Percentages
Top box percentages help leaders interpret survey responses. Many surveys include Likert-type scales to collect responses from “Strongly Agree” to “Strongly Disagree.” While item means and overall means are calculated and provide important information to monitor growth, top box shows the percentage of respondents who select the highest response category. Interpretation of these results from a survey offers the opportunity to focus on creating a best place to work and serve environment.
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