Using Feedback to Prioritize
We know that leaders in high-performing organizations apply data – including stakeholder feedback – to achieve results. We also know that in these organizations, acting in response to this feedback strengthens the relationship and builds trust between the stakeholders and the leader. When we gather feedback, through surveys, formal and informal conversations, focus groups, or other methods, we show that we value peoples' perspectives and we are open to new and challenging ideas. Asking for feedback provides a model of leading with humility and striking a learner stance. At the same time, asking for feedback can be a great example of the old saying, “Be careful what you wish for.” The quantity and content of feedback can be overwhelming. How do we use feedback to prioritize effective actions and build a trusting relationship and strong culture?
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