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DHP

Lisa Akins
the 5 whys; the five whys
Why? Why? Why? Why? Why?

Find Focus

5 Whys is one strategy to help teams gain clarity about an issue to support action for improvement.

Leader Action Planning with 30-45-60-Day Huddles

Get Clear About Action

When we focus on everything, we accomplish nothing. It's critical to an organization’s success that we identify the actions we should focus on that will lead to the greatest results.

PDSA Cycles
PDSA Cycles Template

What are we testing?

Plan, Do, Study, Act is designed to run in cycles with the results from the previous cycle guiding the plans for the next round of actions. This template can be used as a tool to plan and guide the team through each cycle of PDSA.

Speedometer
Short Cycle Scorecard Tool

Manage Strategy and Performance

We use the results on the scorecard to determine how well a specific team is executing to the plan to achieve results.

Dog boss ready to communicate
Audit Your Communication

How much is too much?

Effective communication is an obstacle all organizations face. To be successful, organizations have to communicate clearly and often with their employees, customers, and the surrounding community. How can an organization know how much communication it is sending and if that communication is being understood the way it’s intended to?

messaging, communication, effective communication, send a message
Send the Right Message

Tactful and Impactful

It's all about the "how" when it comes to communication. Be mindful of the non-verbal cues you are sending to really getting your message across.

Improve Performance with Leader Led Conversations

Leaders set the right example for everyone

A leader's commitment to their team involves a commitment to be in the spotlight and model the right way to act always. Leaders can improve performance by practicing self-awareness during conversations with employees.

think like a parent header image
Think Like a Parent

Improve the Learning Experience

To be a successful organization and ensure students have the best experience, it can be useful to view your organization from a parent’s point of view.

From connections to action
From Connections to Action

Connections Require Follow-Up

Scheduling and conducting monthly connection conversations with employees is a giant step towards increasing engagement on your team. Just as important as the conversations you’re having, is what you do with the information you collect. How can we ensure employees know they’re supported?

Parent teacher meeting header image
Parent-Teacher Connection Questions

Ask the right questions

When combined with effective follow-up by teachers, the practice of regularly checking in with parents increases engagement and leads to improved student outcomes.

miniature figures of people depicting customer feedback
Listening to Customer Feedback

What Makes Customers Loyal?

To be an organization that generates and retains loyal customers, we place a high value on service. As a result, we listen to customer feedback and analyze that information for opportunities for improvement. We can’t improve what we can’t understand, therefore we listen.

exceed-expectations-phone-call
Exceed Expectations with a Phone Call

It only takes a phone call

A traditional phone call can completely change the way customers view their interactions with your organization. Pre-and post-service phone calls are proven to improve service outcomes, positively impact the customer experience, and foster customer loyalty. 

Courageous conversations to support team strength.
Courageous Conversations: Dos and Don’ts

Complete. Not Compete.

The following tips are the best practices for conducting compassionate courageous conversations with anyone in your organization.

Conversation between leader and employee to provide feedback on performance.
Courageous Conversations

Correct because you care

Initiating conversations to provide one another feedback is uncomfortable for many. In reality, we provide others with feedback because we care about them and there success. Learn more about these three models for conducting courageous conversations.

changing landscape from dead low performing to vibrant high performing
Low Performer Conversation

It's time for a change

Approaching a conversation with a low performer is probably not your favorite task. However, ignoring bad behavior or performance will negatively impact others in the organization. Address the situation quickly and effectively using this guide to keep the rest of your team focused on achieving results.

Circle and Open Square
Feedback that Inspires

Positively Improve Performance

Think about the last time you received constructive criticism. Did it actually prompt you to change your behavior? Maybe not. Yet we know learning new skills and improving performance is something our peers and direct reports desire. The key is to reshape your feedback conversations to focus on achieving a positive outcome together.

Re-recruit High Performers

Do your high performers know they are valued?

Fifty percent of high performers say they expect at least a monthly sit down with their managers, but only 53% say their manager delivers on their feedback expectations. High performers want feedback. They want dialogue with you as their leader.

Cascading Communication Guide

What goes up, must come down

Why, what, and how are the ingredients for concise messaging?

Cascading Communication

Communicate What Matters

Leadership assessments show one area that is consistently listed as an opportunity for improvement: communication. There are three easy steps you can take to effectively cascade aligned and consistent information across the entire organization.

Why-What-How

A Powerful Sequence for Communication

When we start our messages by first explaining why the message is important, we are more likely to see understanding, compliance and execution from our audience. Use this template to plan and organize messages using the why-what-how sequence.

Walking on Arrow
Start with Why

Why start with why?

Communicating change effectively is a skill all leaders need. For our organizations to reach our goals, stay productive, and do so with excellence, we need everyone working together. Start with why.

Model the Way by Managing Up

Communicate expectations and recognize good work.

How we communicate matters. Modeling positive and respectful communication sets the example and expectation for how to communicate and interact in our organization. When leaders model the way and manage up people and their specific actions, we communicate our expectations, while recognizing good work.

leader speaking with team
3-2-1 Leader Connection Summary

From Employee Input to Action

During leader connections with employees, much data is gathered. Using this tool, summarize the data collected monthly to recognize themes that emerge from leader connections.

dogs intently listening
Listen Intently

Are You Really Listening?

Did you know, humans spend 70% of their time communicating, in which 45% is spent listening? In other words, effective listening skills are vital for interpersonal communication and, consequently, for successful leaders and aspiring leaders within our organizations.

There's more than one way to round.
There is More than One Way to Round

Maximize Rounding in Your Organization

There isn’t a wrong way to conduct rounding – unless you are avoiding it all together. When we round, our goal is to build relationships with our stakeholders. It doesn’t matter if we approach rounding in a formal or informal fashion. Its true value is in the connection itself.

Meet 5 Critical Employee Needs with Leader Connection Questions

Set your employees up to thrive

For leaders who have ever thought, "What more can my team possibly want from me?,"  it's possible these 5 critical employee needs are not being met.

blocks of people thinking and a lightbulb
Improvement & Innovation

Make way for innovation

As systems get better at getting better, cycles of improvement increasingly include innovations.

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