Continuous improvement is not a quick-hit approach to achieving our most important goals. As organizations engage in cycles of improvement, the need to rethink and modify system structures to support lasting change surfaces and becomes priority for leaders and teams. Improvement cycles reflect these necessary changes for a while, which may feel like slowed progress in other areas. During this time, it is critical for teams to embrace improvement as a journey. Recognize the importance of having the right structures in place and celebrate movement to each new cycle of improvement. This will keep the momentum going, narrow the focus, and help all team members realize that improvement is not a final destination.
Continuous improvement naturally leads to consideration of the entire system because we get better at looking at data and knowing which data actually matter. As we learn the best data to track, we begin to recognize actions that impact those measures that matter. We become comfortable with letting go of actions and initiatives that don’t align and create distracting noise around our areas of focus. What initiatives might be causing extra noise in your organization, while not resulting in intended improvement? Do you spend time reviewing any noisy data that are no longer aligned to the priorities?
Build a habit of asking: Is there a better way to do this? Then, try it. Once appropriate structures are in place, a continuous improvement approach offers focus, alignment, and freedom for thinking about new and better. Brainstorming around a critical few priorities for improvement allows for the emergence of innovative ideas. Team members are a great resource for new ideas, when they know and can concentrate on what really matters and they trust that they will be listened to.