Where are you now, and where are you going?
Most organizations today are facing continuous change, it is developing, evolving, increasing and pretty regular. To proactively manage change we continuously assess our organization, tracking its current status, our progress towards goals and what adjustments need to be made.
Factors forcing change
Change is inevitable. Major forces which contribute to continuous organizational change include technological, economic, social, legal and international. Being aware of the factors affecting change allows us to be proactive in predicting important changes and developing tools to lead organizational change with confidence.
How do I know what to measure?
Checking in and monitoring each measure of success validates the use of the right measures and keeps us focused on what it takes to reach each goal. This exercise guides teams in reviewing measures that matter and discussing adjustments needed to experience success.
How should I collect data?
High-performing leaders realize the importance of using data for reflection and improvement. Reflecting on the right data is important across the organization. Three operational leaders explain how they use data collecting throughout the year to reflect and plan for annual improvements.
How do I know what matters?
As leaders, we are in a unique position to direct what is important in the organization and therefore what to measure. We want to work in organizations with clear goals and the strategies for success are equally clear. The performance level of an organization can be verified by reviewing the key metrics.
You say "barrier." I say "opportunity."
Plus/Delta is a formative assessment process that asks team members what worked well and what could be adjusted for improvement. This exercise is designed to provide teams with an opportunity to brainstorm strategies for improving a situation, process, or event.
Need data for action?
A Plus/Delta is a process improvement tool used to gather information from individuals or teams about what is working well or what could be improved about a situation, process, or event. It is intended to be a quick reflection process that provides important data for action.
What does a focus group look like?
A focus group facilitator relies on a series of questions, to gather information about a specific topic. It is important to record all responses offered by the group. In this video, the facilitator uses questions, probes, and a white board to capture relevant details from participants.
When it's high-impact, include many voices.
Focus groups are a useful way to gather information from a variety of individuals at the same time. In this video, Superintendent Rob Clayton explains why focus groups were engaged to provide input on the district's strategic plan. He describes the benefit of including multiple voices.
Are your customers telling you how to serve them?
External customers want to feel valued and to trust you are providing the quality service based on their needs and wants. High performing leaders recognize the need to build feedback loops with external customers to inform service quality, improvement, and decisions that may affect service performance.