Data Collection

Stay Organized with Plus/Delta

The plus/delta tool is an effective way to keep feedback organized. As electronic file sharing continues to be a positive trend in organizations, consider leveraging electronic tools for feedback gathering. Teams might use a shared plus/delta document to collect feedback about wins and challenges, if a particular process is ongoing. The notes made on the plus/delta can then be examined at each team meeting.

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What Have You Accomplished?

Create a list of your accomplishments since you’ve begun your career. What awards or recognition have you received? What impactful results have you reached? Use numbers and analytics to show impact when applicable.

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Allow Time to Process Survey Results

After your initial review of survey data, allow yourself time to process the results. Take a break from the data and return to it later. Recognize your emotional reactions and shift your negative responses to positive, productive responses. This will prepare you to calmly communicate the data to your team and welcome their input.

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Harvest Wins from Data

One way to use data you’ve collected is to identify wins from the results and follow-up with a celebration. When you begin to review your data, start by looking for 3 wins you can pass on to your teams and celebrate.

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Use Data to Action Plan

Collecting data is meaningless if we aren’t analyzing the data for opportunities and improvements. After data has been collected, analyzed, and shared, develop an action plan using information from these discussions. Set a challenging but achievable goal. Resist the temptation to set too many goals and stick to 1-3 to focus on.

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Sharing Data

After we have gathered data, it’s important to close the feedback loop and share the results with our organization’s stakeholders, such as employees and the community. Conversations with stakeholders around the data provide opportunities to gain additional information and identify wins, gaps, and possible strategies for reducing gaps.

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Drowning in Data?

The quality of the data is much more important than the quantity. Are you collecting the data that is most important for the organization? Are you using the data that’s being collected? Align the data to the organization’s goals to focus on what matters most and eliminate unnecessary data collection.

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The Right Data

Collecting data has a specific purpose. The type of data collected and the tool used for collection is determined by the issue, problem, or challenge to be addressed. Start by identifying one goal that the team or organization wants to achieve. What data is needed to understand the current state, set a challenging goal, and measure the progress? Collecting the right data and using it for improvement is essential to increasing performance.

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Satisfaction Surveys

How do you know your stakeholders are satisfied? The best way is to ask. Create a stakeholder feedback survey and distribute it to customers, clients, the community, parents, etc., to gather essential data used for decision making and future success.

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Track Recognition

Using the recognition tracking form or a similar process, record who you’ve acknowledged and why. If you supervise others, track who recognizes who and why. This allows you to see who and what is being recognized as well as performance trends.

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Gathering Feedback

To obtain meaningful feedback and achieve effective prioritization, we communicate the why, what, and how before, during, and after the listening process. Explain why gathering feedback is important, what we expect from our shareholders, and how their input will be used to make decisions.

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Objective Evaluations

Adopt and commit to an objective, measurable, leader evaluation tool and hold leaders accountable for the results.

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