Organizational Feedback Loop
Organizations committed to continuous improvement frequently ask their stakeholders for feedback. Who better knows an organization than its employees, customers, partners and the community closest to it? Interacting with stakeholders and gathering feedback provides leaders with valuable information; about areas of success and opportunities for improvement. Use of a feedback loop engages stakeholders, builds trust, and increases engagement throughout the organization.
People believe what people do, not what they say.
Receiving feedback and producing results based on feedback is a key driver of performance, leadership effectiveness, and employee engagement. Leaders who connect with employees regularly to gain input on decisions and ask how they can be helpful tend to perform better on engagement measures. By asking for feedback leaders show employees they are important members of the team. The employee’s input is an important factor in determining the top priorities that need to be addressed.
When we gather feedback through one-on-one connections, action planning, results rollouts, team meetings or other methods, we show that we value peoples’ perspectives and we are open to new and challenging ideas. Closing feedback loops increases engagement and trust that individual voices are important.
FEEDBACK IS A LOOP, NOT A LINE.