To increase accountability across a team, create clarity. Ensure roles, responsibilities, and goals are clear. It’s easier to be accountable when you know who’s doing what and where the team is going.
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Set Realistic Performance Goals
It’s important for goals to be difficult to achieve, to challenge us. However, too much of a challenge can...
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If-Then
Visioning and Planning for Intense Change In situations involving intense change, strong leadership is a must. Knee jerk reactions...
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Take Ownership of Customer Complaints
Avoid placing blame on someone else, sincerely apologize, and take ownership of the situation. Try not to offer customers...
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What’s Working Well?
Analyze what is working well on your teams and with individuals to determine what actions lead to the greatest...
