Related
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Guide to Purpose
Leaders help all employees find purpose in their work. Connect employees to what’s most meaningful to them. Ask, “What...
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Stick to the 24-Hour Rule
Return communication within 24 hours of it being received. Consider simply acknowledging that you received the communication and provide...
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Identify Themes in Survey Results
During Results Rollout, present the 3 highest items, the 3 lowest items, and themes derived from additional comments. While...
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Set Aligned Goals
Create Clarity and Get Results When individual employees and departments or divisions know how their goals align to the...
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Take Ownership of Customer Complaints
Avoid placing blame on someone else, sincerely apologize, and take ownership of the situation. Try not to offer customers...
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