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Take Ownership of Customer Complaints
Avoid placing blame on someone else, sincerely apologize, and take ownership of the situation. Try not to offer customers...
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Evaluate Your Recognition
Is recognition in your organization leader-driven or employee-driven? Do rewards align with the recommended behaviors and values of the...
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Relationships Over Data
As a new leader in an organization or role, it’s important to gain a deep understanding of the data,...
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Celebrate the Small Steps
Use weekly adjustment meetings to celebrate wins and unify the team around priorities. Spend a few minutes at each...
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Big Aims and Small Steps
CYCLES OF SUCCESS Leaders are often responsible for core outcomes such as: quality outcomes, revenue, profits and people –...
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