Define your goals, write them down, and stay focused on them. Be distinctive and specific. You should be able to tell anyone your goals in a sentence or two. During your daily tasks, ask yourself which goal you are working towards accomplishing.
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Set Aligned Goals
Create Clarity and Get Results When individual employees and departments or divisions know how their goals align to the...
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If-Then
Visioning and Planning for Intense Change In situations involving intense change, strong leadership is a must. Knee jerk reactions...
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Qualities of a Mentor
Look for a mentor who is honest, vulnerable, and has experience aligned to your goals. Seek to learn from...
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Identify Themes in Survey Results
During Results Rollout, present the 3 highest items, the 3 lowest items, and themes derived from additional comments. While...
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Take Ownership of Customer Complaints
Avoid placing blame on someone else, sincerely apologize, and take ownership of the situation. Try not to offer customers...
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Examine the Competition
Identify 3 things you need to do to analyze your organization’s competition and 3 things you need to do...
