Define your goals, write them down, and stay focused on them. Be distinctive and specific. You should be able to tell anyone your goals in a sentence or two. During your daily tasks, ask yourself which goal you are working towards accomplishing.
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Set Aligned Goals
Create Clarity and Get Results When individual employees and departments or divisions know how their goals align to the...
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Compliance Matters
What we permit, we promote. If non-compliance is tolerated, it is therefore promoted. As soon as possible address the...
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If-Then
Visioning and Planning for Intense Change In situations involving intense change, strong leadership is a must. Knee jerk reactions...
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Conduct an Initiative Audit
It’s hard for teams to innovate when they are pulled in competing directions. Before expecting innovation from your team,...
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Identify Themes in Survey Results
During Results Rollout, present the 3 highest items, the 3 lowest items, and themes derived from additional comments. While...
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Take Ownership of Customer Complaints
Avoid placing blame on someone else, sincerely apologize, and take ownership of the situation. Try not to offer customers...
