When discussing strategic direction and strategic actions with our teams, it’s helpful to connect those actions to the organization’s values to allow people to visualize the meaningful outcomes of their work.
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Compliance Matters
What we permit, we promote. If non-compliance is tolerated, it is therefore promoted. As soon as possible address the...
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Virtual Hiring and Onboarding
Transition for Success Though hiring from a distance comes with a physical barrier, it doesn’t have to be a...
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Weekly Connections
Connect with your team once a week for 10-15 minutes. Each member reports: one win/progress made, what step they’re...
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Qualities of a Mentor
Look for a mentor who is honest, vulnerable, and has experience aligned to your goals. Seek to learn from...
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Take Ownership of Customer Complaints
Avoid placing blame on someone else, sincerely apologize, and take ownership of the situation. Try not to offer customers...
