Keep track of the complaints you receive and respond to. Every 6 months revisit that list and make note of the complaints that arise the most. Ask your team and yourself if there is a barrier in the process or if there is a change that can be made to decrease the most common complaints.
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Define Service Standards
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Listening to Customer Feedback
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Encourage a Welcoming Culture
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How Can You Exceed Customer Expectations?
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Keep The Complex Simple
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