Celebrate people

Confronting organizational issues gives the leader the opportunity to teach important lessons about behavioral norms and living the values...

Observe the right behaviors. For example: When employees are doing exceptional work, being especially helpful to others, and living...

During one-on-one meetings with employees, provide specific praise in relation to the employee’s strengths. Communicate how the employee uses...

Who provides unmistakable value within your organization? Who follows the standards for service excellence? When you see it, recognize...

When you receive an email from a customer or client celebrating an individual who makes a difference in your...

One way to use data you’ve collected is to identify wins from the results and follow-up with a celebration....

Set clear expectations by immediately recognizing individuals who are doing the right things in the right way.