What Gets Recognized Gets Repeated

Observe the right behaviors. For example: When employees are doing exceptional work, being especially helpful to others, and living...

Who provides unmistakable value within your organization? Who follows the standards for service excellence? When you see it, recognize...

Confronting organizational issues gives the leader the opportunity to teach important lessons about behavioral norms and living the values...

One way to use data you’ve collected is to identify wins from the results and follow-up with a celebration....

Recognizing when things go well is one of the most effective ways to get more of what we want....