Set clear expectations by immediately recognizing individuals who are doing the right things in the right way.
What Gets Recognized Gets Repeated
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A Handwritten Thank You
Casey Kuktelionis, , 0
Observe the right behaviors. For example: When employees are doing exceptional work, being especially helpful to others, and living...
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Recognize Service Excellence
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Who provides unmistakable value within your organization? Who follows the standards for service excellence? When you see it, recognize...
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Recognize the Good
Casey Kuktelionis, , 0
Confronting organizational issues gives the leader the opportunity to teach important lessons about behavioral norms and living the values...
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Harvest Wins from Data
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One way to use data you’ve collected is to identify wins from the results and follow-up with a celebration....
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Celebrate people
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Recognizing when things go well is one of the most effective ways to get more of what we want....
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