All of us want to be a key player on a team that achieves something meaningful. Take time today to connect your team to the deeper purpose of the work you do. Reveal a deeper meaning behind your business strategy and actions the team carries out on a daily basis.
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Define Service Standards
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
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How Can You Exceed Customer Expectations?
Start by asking your customers. Find out what their expectations are, and probe customers for ways your organization can...
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Commit to Mentorship
Becoming a mentor shouldn’t be taken lightly. It’s a big commitment. Mentors ensure professional development happens at the right...
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Standards Guide
Standards of service describe what it looks like when we are living our values. The standards guide employees on...
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Creating Unmistakable Value
BUILD CONNECTIONS Like any other human relationship, the relationships we establish with our customers thrive on trust and respect. It’s...
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Expressing Gratitude Becomes Contagious
Openly thank employees and provide specifics about why you are thanking them, or send them a “thank you” note....
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