Organizational Scorecard Examples
Loading...An organizational scorecard process offers a way to measure what matters and focus teams on bringing excellence to life. The scorecard is the roadmap for how an organization will accomplish the broad aims in its strategic plan. It drives progress by moving all department and unit arrows in the same direction and helps our teams understand their purpose and how their work matters.
COMMUNICATION TOOL
The results scorecard communicates goals and progress to internal and external stakeholders. The tool clearly and concisely provides the most relevant and important information about goals and progress, often eliminating the need for additional probing and misunderstanding of the organization’s priority actions and results. It assists leaders in communicating the value of what the organization does and the impact on those served.
Example
Information from an organizational scorecard is used to communicate priorities and progress to a broader audience.
Service
 |
Quality
 |
people
 |
growth
 |
finance
 |
4.50Customer Satisfaction 4.62 |
92%Program RPC 86% |
96th PercentileEmployee Engagement Survey Results 4.62 |
Timely Budgeted Revenue 99% |
Budgeted EBITDA 4.62 |
4.50Net Promoter Score 4.51 |
92%Partner Retention 94% |
Timely Budgeted Product Enrollment 92% |
Aged AR within budget $80,000 |
WORKING TOOL
When used as a working tool, the results scorecard moves the organization from operational silos to an interconnected system through a data-driven, goal-setting process. The scorecard is a working tool that brings focus by offering a plan on a page. Goals, measures, and strategic actions are aligned throughout the organization as the results scorecard is consistently reviewed and discussed by leaders and teams.
Example
This organizational results scorecard sample reflects a condensed version of the pillars, goals, progress metrics, and strategic priority actions for a county government organization.
| SERVICE | QUALITY | TEAM | SAFETY | FINANCE | |
Annual Goals | Increase from 4.44 to 4.50 | Increase formal partnerships by 10% | Reduce regrettable turnover by 2% | Increase awareness of opioid issue to decrease related deaths | Increase cost savings by $500,000 |
Progress Monitoring | Customer Service Survey | Partnership Report | HR Quarterly Turnover Statistics | # of opioid incidents per month | Monthly finance report CFO cost saving highlights |
Strategic Actions |
| Develop and implement outreach strategy for:
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|
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Not new – better
Though an organizational results scorecard process may look and feel different when first applied, chances are the organization has always had goals and some way of tracking progress. This process provides organizations with a framework and structure for getting tighter around what is most important and better at clearly defining and leading our teams to success.
