Organizational Scorecard Examples

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DRIVE PROGRESS

An organizational scorecard process offers a way to measure what matters and focus teams on bringing excellence to life. The scorecard is the roadmap for how an organization will accomplish the broad aims in its strategic plan. It drives progress by moving all department and unit arrows in the same direction and helps our teams understand their purpose and how their work matters.

COMMUNICATION TOOL

The results scorecard communicates goals and progress to internal and external stakeholders. The tool clearly and concisely provides the most relevant and important information about goals and progress, often eliminating the need for additional probing and misunderstanding of the organization’s priority actions and results. It assists leaders in communicating the value of what the organization does and the impact on those served.

Example

Information from an organizational scorecard is used to communicate priorities and progress to a broader audience.

Service

Quality

people

growth

finance

4.50

Customer Satisfaction

4.62 92%

Program RPC

86%

96th Percentile

Employee Engagement Survey Results

4.62

Timely Budgeted Revenue

99%

Budgeted EBITDA

4.62

4.50

Net Promoter Score

4.51 92%

Partner Retention

94%

Timely Budgeted Product Enrollment

92%

Aged AR within budget

$80,000

WORKING TOOL

When used as a working tool, the results scorecard moves the organization from operational silos to an interconnected system through a data-driven, goal-setting process. The scorecard is a working tool that brings focus by offering a plan on a page. Goals, measures, and strategic actions are aligned throughout the organization as the results scorecard is consistently reviewed and discussed by leaders and teams.

Example

This organizational results scorecard sample reflects a condensed version of the pillars, goals, progress metrics, and strategic priority actions for a county government organization.

	SERVICE	QUALITY	TEAM	SAFETY	FINANCE
Annual Goals	Increase from 4.44 to 4.50	Increase formal partnerships by 10%	Reduce regrettable turnover by 2%	Increase awareness of opioid issue to decrease related deaths	Increase cost savings by $500,000
Progress Monitoring	Customer Service Survey	Partnership Report	HR Quarterly Turnover Statistics	# of opioid incidents per month	Monthly finance report CFO cost saving highlights
Strategic Actions	Implement customer service training for all employees Quarterly department level roll out of customer service data and action plan	Develop and implement outreach strategy for: municipalities non-profits businesses	Employee mentoring program Monthly one-on-one check-ins with all employees Develop reward & recognition system	Develop plan using Heroin Task Force to increase awareness of opioid issue Develop county-wide opioid awareness campaign	Identify 2-3 cost savings opportunities Track cost savings from improvement efforts

Not new – better

Though an organizational results scorecard process may look and feel different when first applied, chances are the organization has always had goals and some way of tracking progress. This process provides organizations with a framework and structure for getting tighter around what is most important and better at clearly defining and leading our teams to success.

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