Leading During Uncertainty

Use feedback to drive decisions.
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Anticipating Community Fear and Building Trust

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Leaders in organizations are often facing multiple decisions and are balancing serving multiple audiences. As continuous change becomes a more constant reality we are commonly faced with uncertainty. In this podcast episode, Dr. Matt Hillmann, Superintendent of Northfield Public Schools, shares how his district is proactively planning communication, trending towards optimism, and preparing for the unknown.

This episode addresses questions, such as:

  • How can leaders effectively communicate around decisions being made amid uncertainty?

  • What happens when schools use feedback from families and employees to make decisions?

  • How can we respond with grace if we get it wrong when communicating?

Anticipate What Communication People Want

“These are uncharted waters. No one has done this before. So we share with people our dedication to continuous improvement. We tell them we will get some things right. We are going to get some things wrong. When we get something wrong we will take your feedback and do what we can to make it better.”

– Dr. Matt Hillmann, Superintendent

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