If the months keep passing and you keep forgetting to connect with customers, use your calendar to establish a cadence for connecting. Set a 30 minute appointment on the same day of each month and use that time to schedule your connections. Then, treat the appointments as sacred events on your calendar. Avoid canceling and adjust the number of appointments each month, as you learn what works best for you.
Commit to Connecting
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Reflect on Turnover
Casey Kuktelionis, , 0
Is your organization or department retaining talent? Is there room for improvement in your hiring process? Chances are there...
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Leader Action Planning with 30-45-60-Day Huddles
Casey Kuktelionis, , 0
Leader Action Plan As leaders collaborate to discuss upcoming goals that will cascade down to their teams, we recommend...
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Listening to Customer Feedback
Casey Kuktelionis, , 0
improve with customer input Brands that have a reputation for delivering an exceptional customer experience are continuously looking for...
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Always Be Recruiting
Casey Kuktelionis, , 0
START RECRUITING BEFORE THERE IS A VACANCY In this competitive job market, filling open positions with talented candidates can...
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Ownership of Organizational Goals
Brian Kennedy, , 0
Executing Strategic Goals The mid-level leader’s ultimate responsibility is to ensure the strategic goals are implemented with fidelity by...
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Succession Planning
Mandy, , 0
RETENTION & PROGRESSION Succession planning is the intentional practice of considering what’s needed for key leadership roles, who might...
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