Use Standards of Service Excellence

Celebrating success maintains the focus for improvement and provides others with stories of success. Listening to the “why” of...

Ask team members to participate in sharing their ‘connect to purpose’ stories regularly – weekly/monthly meetings, all company emails,...

Keep track of the complaints you receive and respond to. Every 6 months revisit that list and make note...

Gather data from your customers and front-end employees about their service experience with your organization. Listen to the feedback...

All of us want to be a key player on a team that achieves something meaningful. Take time today...

Standards of service describe what it looks like when we are living our values. The standards guide employees on...

Establish a service team of individuals who are responsible for creating reward and recognition programs and ideas for your...

Openly thank employees and provide specifics about why you are thanking them, or send them a “thank you” note....