Use Standards of Service Excellence
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Use Strategy to Inspire
Casey Kuktelionis, , 0
Celebrating success maintains the focus for improvement and provides others with stories of success. Listening to the “why” of...
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Harvest Stories
Casey Kuktelionis, , 0
Ask team members to participate in sharing their ‘connect to purpose’ stories regularly – weekly/monthly meetings, all company emails,...
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Analyze Your Complaints
Casey Kuktelionis, , 0
Keep track of the complaints you receive and respond to. Every 6 months revisit that list and make note...
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Reflect on Service
Casey Kuktelionis, , 0
Gather data from your customers and front-end employees about their service experience with your organization. Listen to the feedback...
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Finding Meaning
Mandy, , 0
All of us want to be a key player on a team that achieves something meaningful. Take time today...
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Standards Guide
Casey Kuktelionis, , 0
Standards of service describe what it looks like when we are living our values. The standards guide employees on...
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Recognition Team
Casey Kuktelionis, , 0
Establish a service team of individuals who are responsible for creating reward and recognition programs and ideas for your...
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Expressing Gratitude Becomes Contagious
Casey Kuktelionis, , 0
Openly thank employees and provide specifics about why you are thanking them, or send them a “thank you” note....