Identify 3 things you need to do to analyze your organization’s competition and 3 things you need to do to prepare your team to win.
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Aligning Hiring and Evaluations to Service Excellence
https://youtu.be/4BurpBm5TXo Reflection Activity Video Transcript Reflection Activity When evaluating a potential candidate, how do you determine if they are...
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Break Down Big Goals
Bigger goals become more manageable when broken up into smaller, less disconcerting, achievements. Apply this method to a personal...
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Reply or Reply All?
Reply to all emails addressed to you, but be careful when responding “Reply all.” This can be irritating to...
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Evaluate Your Recognition
Is recognition in your organization leader-driven or employee-driven? Do rewards align with the recommended behaviors and values of the...
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You Get To
Stop yourself from thinking you “have” to do something, and start thinking about things like you “get” to do...
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Improvement & Innovation
A BETTER WAY When a team awakens to the real meaning and practice of a continuous improvement approach to...
