Instead of asking, “Do you have any questions?,” ask, “What can I explain better?” You can probe further by asking, “Can you be more specific?,” “What makes you say that?,” “Can you give me an example?,” and “Why do you think that’s working?”
Question for Better Answers
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Communicate Organizational Goals and Strategies
Erica Callaway Karr, , 0
How Do I Fit In? One of the most effective ways to help our teams really know what we’re...
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What’s Working Well?
Casey Kuktelionis, , 0
Even the highest performing employees appreciate check-ins with their leader. Meet with your direct reports on a monthly basis...
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Who Needs to Know?
Casey Kuktelionis, , 0
Every time you make a decision or are informed about a decision by senior leadership, pause and think, ‘Who...
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Discuss Available Leadership Development
Casey Kuktelionis, , 0
What resources can upcoming leaders take advantage of to develop their skills? Are there external professional development opportunities available?...
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Communicate Consistently
Casey Kuktelionis, , 0
Offer a consistent place for your internal audience and your external audience to find information about your organization. The...
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Practice Your Response
Casey Kuktelionis, , 0
It’s normal to feel defensive when listening to a customer complain about their experience or service. Practice listening and...
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Displaying Data
Casey Kuktelionis, , 0
One caution for the results report and the sharing of the data would be to give careful thought to...