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Take Ownership of Customer Complaints
Avoid placing blame on someone else, sincerely apologize, and take ownership of the situation. Try not to offer customers...
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Manage Perfectionism
What’s at the Root? Often what lies beneath perfectionism is a fear of failing. It’s a desire to do...
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Stick to the 24-Hour Rule
Return communication within 24 hours of it being received. Consider simply acknowledging that you received the communication and provide...
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Aligning Hiring and Evaluations to Service Excellence
https://youtu.be/4BurpBm5TXo Reflection Activity Video Transcript Reflection Activity When evaluating a potential candidate, how do you determine if they are...
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Goals Should Be Easy to See
Define your goals, write them down, and stay focused on them. Be distinctive and specific. You should be able...
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Put Your Network Before Yourself
Look for opportunities to provide value and support to others. Offering feedback or advice, acting as a trusted mentor,...
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Conduct an Initiative Audit
It’s hard for teams to innovate when they are pulled in competing directions. Before expecting innovation from your team,...
