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Unmistakable Recognition
Remember to recognize those providing unmistakable value in your organization. This recognition can be as simple as a shout-out...
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Treat Every Interaction as a First Impression
It is often the small things that we remember during our experiences as a customer that form our long-term...
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Use Strategy to Inspire
Celebrating success maintains the focus for improvement and provides others with stories of success. Listening to the “why” of...
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External Customer Connection Questions
Why are external customer connection questions important? Most of us want to: be known for excellent service to all...
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Listening to Customer Feedback
improve with customer input Brands that have a reputation for delivering an exceptional customer experience are continuously looking for...
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The Power of Thank You Notes
WHY ARE THANK YOU NOTES SO IMPORTANT? A personalized thank you note is one of the very best ways...
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Master Storytellers
Always be on the lookout for opportunities to harvest stories for your organization. Whether the story is from a...
