Handover

Standards of service describe what it looks like when we are living our values. The standards guide employees on...

Openly thank employees and provide specifics about why you are thanking them, or send them a “thank you” note....

Passively deal with a difficult employee by choosing to lead by example. You can’t expect others to act in...

Becoming a mentor shouldn’t be taken lightly. It’s a big commitment. Mentors ensure professional development happens at the right...

It is often the small things that we remember during our experiences as a customer that form our long-term...

How do you know your stakeholders are satisfied? The best way is to ask. Create a stakeholder feedback survey...