Exceed with Delight

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External Customer Connection Questions
hailstudio, 11/27/201712/04/2020, 0

Why are external customer connection questions important? Most of us want to: be known for excellent service to all...
Excellent Service from the Inside Out
Basil Kuloba, 01/02/202003/09/2021, 0
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Keep The Complex Simple
Casey Kuktelionis, 01/25/201906/22/2021, 0

What do We Really Need? A process is a series of actions or activities, changes or functions that bring...
Service Recovery
Casey Kuktelionis, 06/12/201906/12/2019, 0
Listening to Customer Feedback
Casey Kuktelionis, 12/16/202012/17/2020, 0
Consult Current Employees
Casey Kuktelionis, 12/20/201909/10/2020, 0

While creating job descriptions or new job roles, ask your current employees for their opinions and feedback. It’s likely...
Expressing Gratitude Becomes Contagious
Casey Kuktelionis, 05/19/202009/10/2020, 0

Openly thank employees and provide specifics about why you are thanking them, or send them a “thank you” note....
Satisfaction Surveys
Casey Kuktelionis, 04/02/201909/10/2020, 0

How do you know your stakeholders are satisfied? The best way is to ask. Create a stakeholder feedback survey...