What is important to the organization’s stakeholders? Do you gather feedback from the stakeholders (the physical community that surrounds the organization, its investors, its customers, anyone that benefits from the service it provides)? Analyze stakeholder feedback to develop a plan to communicate openly with stakeholders based on the information they want to hear. Stakeholders want honest updates from the source.
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Are You Measuring What Matters?
ASSESSING PROGRESS To complete the exercise, ask team members to bring a copy of their 90 day action plan...
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Prevent Survey Burnout
https://youtu.be/uYr-zxp91zk Reflection Activity video transcript Reflection Activity How can leaders intentionally follow-up after receiving feedback? Why is it important...
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Use Top Box and Rank Ordering to Improve
When paired with survey item means, top box information becomes even more valuable for goal-setting. During your next results...
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Relate Don’t Compare
Look across industries for benchmark data. Some of the greatest innovations and successes are inspired by businesses doing completely...
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Establish a Clear Objective
Focus groups can be led by individuals inside the organization or by external facilitators. For either approach, it is...
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Plus/Delta & Why
A plus/delta tool can also aid in reflective practice. When using this tool, it is important to ensure you...
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Check in with Stakeholders
Schedule time each quarter to connect with a few external stakeholders. Ask for feedback and perceptions about the organization’s...
