Offer a consistent place for your internal audience and your external audience to find information about your organization. The internal and external communication spaces can be separated, however, they should both contain honest, open, timely communication. It’s important to include meaningful updates on issues stakeholders care about, upcoming events, insight into the company’s strategies and processes, upcoming changes, and challenges within the industry.
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Use Scorecards to Communicate Purpose
Using a scorecard, help employees see how their daily actions inspire progress that leads to meaningful results. Employees are...
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Allow Time to Process Survey Results
After your initial review of survey data, allow yourself time to process the results. Take a break from the...
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Analyze Your Communication
Barriers and silos often exist in an organization when there is a lack of effective communication. People in different...
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Communication Preference Card
Sample Preference Cards Parent Preference Card Parent Name: Student Name: What is the best way to communicate with you...
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There is More than One Way to Round
rounding isn’t one size fits all Rounding can occur across all levels of an organization. Mid-level leaders round with...
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Be Curious
“You can make more friends in two months by becoming interested in other people than you can in two...
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Practice Your Response
It’s normal to feel defensive when listening to a customer complain about their experience or service. Practice listening and...
