When providing feedback to colleagues and employees, focus on behaviors. As you and your conversation partner discuss an observed event or action, describe specifically what the individual did and the impact that it had. Use action verbs and narrate the sequence as you observed it; then describe what happened as a result. Often, we remember what we “think” we did, or intended to do, but we’re not self-aware enough to know what we actually did.
Related
-
-
-
Back Pocket Ownership
We/They is the act of passing blame to others. Increase ownership behavior and eliminate we/they by visualizing your supervisor...
-
Compliance Conversations
ADDRESS NON-COMPLIANCE WITH A FOCUS ON IMPROVEMENT Organizations where leaders allow continued low performance rarely reach desired goals. “What...
-
-
Do Less to Accomplish More
Identify the most important task aligned to your goals each day and finish it first. “By creating less activity,...
-
Changing Course with a Bobsled
ACCOUNTABILITY = RELIABILITY This scene plays out in businesses all over the world. A team has a vision, goals...
-
Champion of the Goal
ACHIEVE EXPERT FOCUS Often in a large organization, the executive team works with the executive leader to identify goals,...
