Back Pocket Ownership

Put your goals into bite-size pieces that are attainable in 90 days. A 90-day plan is the roadmap to...

When you realize you’ve made a mistake, make amends humbly and immediately. The more time you let pass, the...

The organization’s executive leader determines the champion to own each of the goals and its achievement. The focus of...

At the end of each day track your actions on a four-column table. In the first column, list your...

When individuals or teams aren’t reaching the intended results, schedule a reflection session to review the actions taken and...

A mentor can provide trusted advice, encouragement, and feedback about your career progress. Before seeking out a mentor, consider...

Give individuals on the front lines the authority to do what it takes to make customers happy, so their...