As leaders, we do some things well and others not so well. Our perception is not always the perception of others. When we ask employees what we can do to be a better leader, we build emotional bank accounts with them. Now is the time to listen rather than react to the problem. After the discussion, continue to leverage relationships by following-up with specific actions we will take to improve.
Devote Time to Listening
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Engage at All Levels
Casey Kuktelionis, , 0
An employee forum can either be viewed as a valuable learning opportunity or as a waste of time. To...
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The Power of Silence
Casey Kuktelionis, , 0
Silent feedback may seem like an oxymoron, but it can be a powerful tool for collective brainstorming and reflection....
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Celebration Builds Momentum
Casey Kuktelionis, , 0
To help our teams understand the bigger picture and continue to focus on our big aim goals, take time...
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Show Value by Asking Questions
Casey Kuktelionis, , 0
Learn something new about an employee by asking them about their family or interests. Value is created when we...
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Enlist Help From Your Team
Casey Kuktelionis, , 0
The best person to improve a process is the person who carries out the process. Fully utilize employee skill-sets...
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Display Trust in Others
Casey Kuktelionis, , 0
Start your day by speaking with each employee. Make a personal connection, know about them and their family. Ask...
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Salute Customer Praise
Casey Kuktelionis, , 0
Collect customer comments that reflect the unmistakable value your organization provides. Share those comments with your team to open...