Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service looks like. They must also make sure they have best-place-to-work standards that define the way people are expected to behave in their work environment. Does your organization have clearly defined standards in order to deliver aligned services?
Define Service Standards
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Unmistakable Recognition
Casey Kuktelionis, , 0
Remember to recognize those providing unmistakable value in your organization. This recognition can be as simple as a shout-out...
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Expressing Gratitude Becomes Contagious
Casey Kuktelionis, , 0
Openly thank employees and provide specifics about why you are thanking them, or send them a “thank you” note....
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Offer to Help
Casey Kuktelionis, , 0
Reach out to a coworker and ask, “What can I do to help you today?” Execute the help they...
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Reflect on Service
Casey Kuktelionis, , 0
Gather data from your customers and front-end employees about their service experience with your organization. Listen to the feedback...
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Commit to Mentorship
Casey Kuktelionis, , 0
Becoming a mentor shouldn’t be taken lightly. It’s a big commitment. Mentors ensure professional development happens at the right...
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Culture of Care
Casey Kuktelionis, , 0
Employees who feel that they’re cared about by their leader are far more likely to be engaged with their...
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Analyze Your Complaints
Casey Kuktelionis, , 0
Keep track of the complaints you receive and respond to. Every 6 months revisit that list and make note...