It’s easy to think that an organization can “arrive” at excellence and then take a breather. In reality, organizational excellence requires a constant effort and process of reflecting on where you are and where you need to be. Having a framework and set of principles to guide this effort keeps teams moving forward and aligned.
A Journey
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Leaders in Service
Casey Kuktelionis, , 0
Team leaders and organization leaders set the example for how customers are treated. When leaders connect with employees, employees...
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Make the Application Process Easy
Casey Kuktelionis, , 0
Candidates spend a lot of time looking for the right jobs, reading job descriptions, and filling out forms to...
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Role Model Ownership
Casey Kuktelionis, , 0
Leaders lead by always owning the organization in good times and in challenging times. State the mission/vision of the...
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Win Vs. Loss
Casey Kuktelionis, , 0
When we’re trying to accomplish really important goals, it’s easy to forget to celebrate progress. For one week, keep...
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Stretch Yourself
Casey Kuktelionis, , 0
Identify a new challenge you would like to take on or a new skill you are passionate about developing....
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Paint a Picture with Your Team
Casey Kuktelionis, , 0
Fully activating a strategic plan and engaging all employees includes setting the stage and helping your team visualize the...
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Commit to Monthly Meetings
Casey Kuktelionis, , 0
Employees want leaders who are approachable, work alongside them, provide training and development opportunities, build a relationship with them,...