Start by asking your customers. Find out what their expectations are, and probe customers for ways your organization can improve the customer experience. Your current customers have the best insight into your customer experience, and asking for their feedback will make them feel valued and important. Don’t forget to thank them for their input.
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What We Permit We Promote
When you see or hear someone that is not adhering to the standards, speak up. At the same time...
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Always Be Recruiting
START RECRUITING BEFORE THERE IS A VACANCY In this competitive job market, filling open positions with talented candidates can...
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Find Ways to Be An Owner
Seek out ownership opportunities within your organization. You don’t need a specific role or job title to be an...
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Commit to Connecting
If the months keep passing and you keep forgetting to connect with customers, use your calendar to establish a...
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Keep The Complex Simple
What do We Really Need? A process is a series of actions or activities, changes or functions that bring...
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Standards Guide
Standards of service describe what it looks like when we are living our values. The standards guide employees on...
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Encourage a Welcoming Culture
Have a plan in place for welcoming new team members. Don’t allow them to wander alone on their first...
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Remove Service Barriers
The number one complaint customers cite is the difficulty of resolving their problems. Analyze your customer service process. Are...
