Stop yourself from thinking you “have” to do something, and start thinking about things like you “get” to do them. This shift in perspective supports a positive and grateful mindset.
For Example: I have to take the kids to school daily. Becomes: I get to spend extra time with my children each morning driving them to school safely in my vehicle.
Next time you’re rushing to that next meeting, look up and give the people you’re zooming past a smile...
Keep track of the complaints you receive and respond to. Every 6 months revisit that list and make note...
Reflection Activity View Video Transcript Reflection Activity When was the last time your team provided Maria Garcia-level service? Did...
Openly thank employees and provide specifics about why you are thanking them, or send them a “thank you” note....
BUILD CONNECTIONS Like any other human relationship, the relationships we establish with our customers thrive on trust and respect. It’s...
Improve the Customer Experience To provide world class customer service, an organization must have a plan that is executed...
While everyone will appreciate a random act of gratitude, to ensure gratitude is a part of the culture, a...
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
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