Always be on the lookout for opportunities to harvest stories for your organization. Whether the story is from a customer and can be used for marketing purposes, or from an employee and can be used to showcase company values, good organizations make an effort to collect and distribute these stories. Make it your goal to harvest at least 1 story per week.
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Analyze Your Complaints
Keep track of the complaints you receive and respond to. Every 6 months revisit that list and make note...
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Happy Employees = Happy Customers
Focusing on recognition creates a positive culture to work in, and a positive experience for employees and stakeholders. When...
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The Power of Thank You Notes
WHY ARE THANK YOU NOTES SO IMPORTANT? A personalized thank you note is one of the very best ways...
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Engaged Employees Inspire Loyal Customers
Employees who are engaged are more likely to be enthusiastic and emotionally attached to their work. They are fully...
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You Get To
Stop yourself from thinking you “have” to do something, and start thinking about things like you “get” to do...
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Commit to Mentorship
Becoming a mentor shouldn’t be taken lightly. It’s a big commitment. Mentors ensure professional development happens at the right...
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What We Permit We Promote
When you see or hear someone that is not adhering to the standards, speak up. At the same time...
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Expressing Gratitude Becomes Contagious
Openly thank employees and provide specifics about why you are thanking them, or send them a “thank you” note....
