It is important for each of us to step back and look at our organizational culture. What does it look like for a customer? Is it friendly and welcoming? Have you considered asking a visitor?
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Encourage a Welcoming Culture
Have a plan in place for welcoming new team members. Don’t allow them to wander alone on their first...
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Use Strategy to Inspire
Celebrating success maintains the focus for improvement and provides others with stories of success. Listening to the “why” of...
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Get a Team Together
If your organization doesn’t have a peer interview team, determine how you can start assembling the right team for...
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What is Their Preference?
Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1...
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If It Isn’t Broke, Don’t Fix It
Sometimes when new leaders are getting started in their role, they feel pressure to make changes, get quick results,...
