It is important for each of us to step back and look at our organizational culture. What does it look like for a customer? Is it friendly and welcoming? Have you considered asking a visitor?
Looking at Culture
-
Why Service Excellence is our Most Important Value
Casey Kuktelionis, , 0
https://youtu.be/AM6k95HldXo Reflection Activity Video Transcript Reflection Activity Why would someone choose your service? What sets your organization apart from...
-
Satisfaction Surveys
Casey Kuktelionis, , 0
How do you know your stakeholders are satisfied? The best way is to ask. Create a stakeholder feedback survey...
-
Use Strategy to Inspire
Casey Kuktelionis, , 0
Celebrating success maintains the focus for improvement and provides others with stories of success. Listening to the “why” of...
-
The Power of Thank You Notes
Mandy, , 0
WHY ARE THANK YOU NOTES SO IMPORTANT? A personalized thank you note is one of the very best ways...
-
Define Service Standards
Casey Kuktelionis, , 0
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
-
Commit to Mentorship
Casey Kuktelionis, , 0
Becoming a mentor shouldn’t be taken lightly. It’s a big commitment. Mentors ensure professional development happens at the right...
-
Master Storytellers
Casey Kuktelionis, , 0
Always be on the lookout for opportunities to harvest stories for your organization. Whether the story is from a...
-
Excellent Service From the Inside Out
Casey Kuktelionis, , 0
PEOPLE COME FIRST The foundation of service excellence begins before customers ever contact the organization. To consistently provide service that goes...