When you see or hear someone that is not adhering to the standards, speak up. At the same time compliment those that are living the values and mission of the organization and encourage others to recognize values-driven behavior as well. As a leader, you are not only obligated to live your mission, vision and values, you are responsible for ensuring others do as well.
What We Permit We Promote
Serving with ExcellenceCasey Kuktelionis, , 0
Movement to excellence is first seen in our interactions with internal and external customers. This means we speak to...
Standard: Teamwork and CollaborationMandy, , 0
Source: Waukesha County Schools / wcwebvideos YouTube (https://youtu.be/PFYWbg374EQ) Reflection Activity VIEW VIDEO TRANSCRIPT Reflection Activity When introducing standards of...
Commit to ConnectingCasey Kuktelionis, , 0
If the months keep passing and you keep forgetting to connect with customers, use your calendar to establish a...
Happy Employees = Happy CustomersCasey Kuktelionis, , 0
Focusing on recognition creates a positive culture to work in, and a positive experience for employees and stakeholders. When...
Communicate NeutrallyCasey Kuktelionis, , 0
When speaking about challenges, stop and think, “How can I phrase this in a way that doesn’t put others...
Analyze Your ComplaintsCasey Kuktelionis, , 0
Keep track of the complaints you receive and respond to. Every 6 months revisit that list and make note...
Standards GuideCasey Kuktelionis, , 0
Standards of service describe what it looks like when we are living our values. The standards guide employees on...