When you see or hear someone that is not adhering to the standards, speak up. At the same time compliment those that are living the values and mission of the organization and encourage others to recognize values-driven behavior as well. As a leader, you are not only obligated to live your mission, vision and values, you are responsible for ensuring others do as well.
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Serving with Excellence
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Standard: Teamwork and Collaboration
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Commit to Connecting
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Happy Employees = Happy Customers
Focusing on recognition creates a positive culture to work in, and a positive experience for employees and stakeholders. When...
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Communicate Neutrally
When speaking about challenges, stop and think, “How can I phrase this in a way that doesn’t put others...
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Analyze Your Complaints
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Standards Guide
Standards of service describe what it looks like when we are living our values. The standards guide employees on...
