It is often the small things that we remember during our experiences as a customer that form our long-term perception of an organization. Make every interaction a positive one, no matter how quick or seemingly insignificant it may be. You never know when a small gesture will make a big impact.
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Unmistakable Recognition
Remember to recognize those providing unmistakable value in your organization. This recognition can be as simple as a shout-out...
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Always Be Recruiting
START RECRUITING BEFORE THERE IS A VACANCY In this competitive job market, filling open positions with talented candidates can...
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Define Service Standards
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
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Utilize AIDET in Many Situations
AIDET® is a valuable tool for all types of interactions. Elements of AIDET® do not have to be delivered...
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Design a Gratitude System
While everyone will appreciate a random act of gratitude, to ensure gratitude is a part of the culture, a...
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Offer to Help
Reach out to a coworker and ask, “What can I do to help you today?” Execute the help they...
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Harvest Stories
Ask team members to participate in sharing their ‘connect to purpose’ stories regularly – weekly/monthly meetings, all company emails,...
