It is often the small things that we remember during our experiences as a customer that form our long-term perception of an organization. Make every interaction a positive one, no matter how quick or seemingly insignificant it may be. You never know when a small gesture will make a big impact.
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Define Service Standards
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
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What We Permit We Promote
When you see or hear someone that is not adhering to the standards, speak up. At the same time...
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You Get To
Stop yourself from thinking you “have” to do something, and start thinking about things like you “get” to do...
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Satisfaction Surveys
How do you know your stakeholders are satisfied? The best way is to ask. Create a stakeholder feedback survey...
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Creating Unmistakable Value
BUILD CONNECTIONS Like any other human relationship, the relationships we establish with our customers thrive on trust and respect. It’s...
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Communicate Neutrally
When speaking about challenges, stop and think, “How can I phrase this in a way that doesn’t put others...
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Consult Current Employees
While creating job descriptions or new job roles, ask your current employees for their opinions and feedback. It’s likely...
