Standards of service describe what it looks like when we are living our values. The standards guide employees on how they should treat each other and those they serve. To create standards, start with what the organization’s values and define those values. Next, determine what behaviors and actions align to living those values with our stakeholders. Finally, share the standards with your teams.
Standards Guide
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Recognition Team
Casey Kuktelionis, , 0
Establish a service team of individuals who are responsible for creating reward and recognition programs and ideas for your...
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Looking at Culture
Erica Callaway Karr, , 0
It is important for each of us to step back and look at our organizational culture. What does it...
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Analyze Your Complaints
Casey Kuktelionis, , 0
Keep track of the complaints you receive and respond to. Every 6 months revisit that list and make note...
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Lead by Example
Casey Kuktelionis, , 0
Passively deal with a difficult employee by choosing to lead by example. You can’t expect others to act in...
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Human Responsibility
Casey Kuktelionis, , 0
Identify a pain point for one of your team members today and make a point to solve it with...
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The Power of Thank You Notes
Mandy, , 0
WHY ARE THANK YOU NOTES SO IMPORTANT? A personalized thank you note is one of the very best ways...
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Serving with Excellence
Casey Kuktelionis, , 0
Movement to excellence is first seen in our interactions with internal and external customers. This means we speak to...
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Why Service Excellence is our Most Important Value
Casey Kuktelionis, , 0
https://youtu.be/AM6k95HldXo Reflection Activity Video Transcript Reflection Activity Why would someone choose your service? What sets your organization apart from...