Standards of service describe what it looks like when we are living our values. The standards guide employees on how they should treat each other and those they serve. To create standards, start with what the organization’s values and define those values. Next, determine what behaviors and actions align to living those values with our stakeholders. Finally, share the standards with your teams.
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Looking at Culture
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Analyze Your Complaints
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Lead by Example
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Human Responsibility
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The Power of Thank You Notes
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Serving with Excellence
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Why Service Excellence is our Most Important Value
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