Standards of service describe what it looks like when we are living our values. The standards guide employees on how they should treat each other and those they serve. To create standards, start with what the organization’s values and define those values. Next, determine what behaviors and actions align to living those values with our stakeholders. Finally, share the standards with your teams.
Related
-
Satisfaction Surveys
How do you know your stakeholders are satisfied? The best way is to ask. Create a stakeholder feedback survey...
-
-
Re-Connect with an Old Friend
Reach out to a colleague at a previous job, an old friend from college, or someone else you’ve lost...
-
AIDET®
A FRAMEWORK AIDET is a framework used to inform our customers/stakeholders of our intent to serve them successfully. It...
-
Provide Value to Your Network
Who do you know that could benefit from being introduced to another professional? How can you improve your relationships...
-
Unmistakable Recognition
Remember to recognize those providing unmistakable value in your organization. This recognition can be as simple as a shout-out...
-
Master Storytellers
Always be on the lookout for opportunities to harvest stories for your organization. Whether the story is from a...
-
Consult Current Employees
While creating job descriptions or new job roles, ask your current employees for their opinions and feedback. It’s likely...
