Standards of service describe what it looks like when we are living our values. The standards guide employees on how they should treat each other and those they serve. To create standards, start with what the organization’s values and define those values. Next, determine what behaviors and actions align to living those values with our stakeholders. Finally, share the standards with your teams.
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Standard: Teamwork and Collaboration
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Finding Meaning
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Looking at Culture
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Inspiring Customer Service
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AIDET®
A FRAMEWORK AIDET is a framework used to inform our customers/stakeholders of our intent to serve them successfully. It...
