Collect customer comments that reflect the unmistakable value your organization provides. Share those comments with your team to open up team meetings or as a quick email to remind them of the difference they make by providing unmistakable value to those they serve.
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Listen for Understanding
Avoid the temptation of listening to others only to prepare yourself for a response. The act of listening helps...
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Engage at All Levels
An employee forum can either be viewed as a valuable learning opportunity or as a waste of time. To...
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Establish an Employee Onboarding Team
An employee onboarding team comprised of individuals who model the organization’s culture and values can be created to own...
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From Hopeless to Champion
Recognize Low-Morale Have you noticed an increase in employee turnover? Or maybe a lack of urgency and focus to...
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Be Interested
Instead of focusing on the next thing you will say after the speaker is finished talking, focus on the...
