Movement to excellence is first seen in our interactions with internal and external customers. This means we speak to people in the hall, or as soon as they approach our desk or office area. The tone of our voice is pleasant, and our intention from the beginning is to meet the needs of the customer by listening first, delivering the best possible experience, and providing something extra. This extra may not occur all the time, but often enough that it makes a difference.
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Standard: Teamwork and Collaboration
Source: Waukesha County Schools / wcwebvideos YouTube (https://youtu.be/PFYWbg374EQ) Reflection Activity VIEW VIDEO TRANSCRIPT Reflection Activity When introducing standards of...
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Master Storytellers
Always be on the lookout for opportunities to harvest stories for your organization. Whether the story is from a...
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Use Strategy to Inspire
Celebrating success maintains the focus for improvement and provides others with stories of success. Listening to the “why” of...
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What We Permit We Promote
When you see or hear someone that is not adhering to the standards, speak up. At the same time...
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Always Be Recruiting
START RECRUITING BEFORE THERE IS A VACANCY In this competitive job market, filling open positions with talented candidates can...
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Lead by Example
Passively deal with a difficult employee by choosing to lead by example. You can’t expect others to act in...
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Encourage a Welcoming Culture
Have a plan in place for welcoming new team members. Don’t allow them to wander alone on their first...
