Movement to excellence is first seen in our interactions with internal and external customers. This means we speak to people in the hall, or as soon as they approach our desk or office area. The tone of our voice is pleasant, and our intention from the beginning is to meet the needs of the customer by listening first, delivering the best possible experience, and providing something extra. This extra may not occur all the time, but often enough that it makes a difference.
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Commit to Connecting
If the months keep passing and you keep forgetting to connect with customers, use your calendar to establish a...
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Keep The Complex Simple
What do We Really Need? A process is a series of actions or activities, changes or functions that bring...
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Listening to Customer Feedback
improve with customer input Brands that have a reputation for delivering an exceptional customer experience are continuously looking for...
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Engaged Employees Inspire Loyal Customers
Employees who are engaged are more likely to be enthusiastic and emotionally attached to their work. They are fully...
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Finding Meaning
All of us want to be a key player on a team that achieves something meaningful. Take time today...
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AIDET®
A FRAMEWORK AIDET is a framework used to inform our customers/stakeholders of our intent to serve them successfully. It...
