Movement to excellence is first seen in our interactions with internal and external customers. This means we speak to people in the hall, or as soon as they approach our desk or office area. The tone of our voice is pleasant, and our intention from the beginning is to meet the needs of the customer by listening first, delivering the best possible experience, and providing something extra. This extra may not occur all the time, but often enough that it makes a difference.
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Why Service Excellence is our Most Important Value
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Harvest Stories
Ask team members to participate in sharing their ‘connect to purpose’ stories regularly – weekly/monthly meetings, all company emails,...
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Think Like a Customer
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Reflect on Service
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Human Responsibility
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