Establish a service team of individuals who are responsible for creating reward and recognition programs and ideas for your organization. Individuals respond differently to various forms of recognition. By using a team to create reward and recognition programs there will be a greater variety of them.
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AIDET®
A FRAMEWORK AIDET is a framework used to inform our customers/stakeholders of our intent to serve them successfully. It...
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Harvest Stories
Ask team members to participate in sharing their ‘connect to purpose’ stories regularly – weekly/monthly meetings, all company emails,...
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Satisfaction Surveys
How do you know your stakeholders are satisfied? The best way is to ask. Create a stakeholder feedback survey...
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Listening to Customer Feedback
improve with customer input Brands that have a reputation for delivering an exceptional customer experience are continuously looking for...
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What is Their Preference?
Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1...
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Service Sets You Apart
Think from your customer’s point of view; what does your organization do to provide its customers with unmistakable value?...
