Identify a pain point for one of your team members today and make a point to solve it with urgency.
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Encourage a Welcoming Culture
Have a plan in place for welcoming new team members. Don’t allow them to wander alone on their first...
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Finding Meaning
All of us want to be a key player on a team that achieves something meaningful. Take time today...
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Use Strategy to Inspire
Celebrating success maintains the focus for improvement and provides others with stories of success. Listening to the “why” of...
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Keep The Complex Simple
What do We Really Need? A process is a series of actions or activities, changes or functions that bring...
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Standard: Teamwork and Collaboration
Source: Waukesha County Schools / wcwebvideos YouTube (https://youtu.be/PFYWbg374EQ) Reflection Activity VIEW VIDEO TRANSCRIPT Reflection Activity When introducing standards of...
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Utilize AIDET in Many Situations
AIDET® is a valuable tool for all types of interactions. Elements of AIDET® do not have to be delivered...
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Define Service Standards
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
